OPCYP has developed a widget to assist liaisons when they have questions. This form actually create ticket in Freshdesk without you having to log into the application. Responses will continue to be delivered via email and Freshdesk but this will allow quick assistance with fewer steps.
Liaison Quick Ticket Widget in the Liaison Portal: https://www.arlingtondiocese.org/child-protection/liaisons/
Liaisons may click the ticket button and a Freshdesk form will automatically open up. See below: